measure your success.
Take IT on - Home do IT now. Measure your successMost business initiatives are implemented in order to achieve tangible results. However, many of the business benefits of IT activity are difficult to measure directly.
IT is one of the largest single costs and it is important to identify the actual cost of the system including all of the hidden costs in areas such as training and support. However, to assess return on investment meaningfully, you should also consider how much money the system will save you, or how much profit you will make out of the new business opportunities that it offers.
For example, meaningful measures might include an increase in responses to a marketing campaign thanks to e-marketing techniques, an additional number of customer calls handles by computer telephony integration (CTI) technology, or the number of hours saved in completing an invoice run following the implementation of a new accounts package.